SYMPTOM CAUSE POSSIBLE REMEDY
SOUND DISTORTED/NOT CLEAR Improper earmould or dome fit Consult Tauranga Audiology – reception first, if earmould needs altering, Audiologist appointment.
Weak battery Replace battery.
Hearing instrument damaged Consult Tauranga Audiology – may need to be sent for repair.
Hearing instrument settings not optimal Consult Tauranga Audiology – Audiologist appointment.
EXCESSIVE WHISTLING/
FEEDBACK
Incorrect earmould placement Re-insert earmould carefully.
Incorrect dome placement Re-insert dome.
Excessive ear wax Consult Ear Health or 2nd Ave to get your ears suctioned.
Feedback control may need adjustment Consult Tauranga Audiology – reception check first, then possibly Audiologist appointment.
Earmould tubing worn or damaged Consult Tauranga Audiology – reception can fix this.
Thin tube connection loose Change thin tube or pop in to Tauranga Audiology to get fixed.
Hearing instrument settings not optimal Try changing your volume if you have it or programmes, still not working, phone reception for an Audiologist appointment.
Hearing aid up too loud Lower your volume, if you don’t have volume control, ring Tauranga Audiology to book audiologist appointment to have it adjusted.
No programmes installed on hearing aid When you first get a new aid, the audiologist will keep the aids programme free until you have a chance to adjust to what you have. If your hearing aid is compatible (based on what your needs are when you first discussed aid choices), then the audiologist can put programmes on the aid to get better results.
NOT LOUD ENOUGH Incorrect earmould placement Reinsert earmould, if still no good, tube may need to be longer or shorter, contact Tauranga Audiology to see if this can be done at the front desk, or an appointment will be required.
Blocked earmould or dome Clean earmould, replace dome, replace filter.
Blocked sound outlet filter Change filter or pop in to Tauranga Audiology reception to sort.
Change in hearing sensitivity Phone Tauranga Audiology for an appointment.
Excessive ear wax Consult your Ear Nurse.
Volume set too low Increase the volume control if you have this function, otherwise phone Tauranga Audiology for Audiologist appointment.
NO SOUND Not turned on Turn on by closing the battery door.
Dead battery If you have a battery tester – test battery first, if battery dead, replace battery.
Battery door will not close Insert battery properly.
Blocked earmould or tube Clean earmould or tube.
SOME VOICES COMING THROUGH & NOT OTHERS Wrong programme activated Try another programme, if not fixed, ring Tauranga Audiology to book appointment with audiologist.
No programmes installed on your hearing aid. Ring Tauranga Audiology reception, see if programmes can be added to your model hearing aid, if so, need to book appointment with audiologist.