Troubleshooting
Use our troubleshooting guide for guidance on what could be causing issues with your hearing aids
If in doubt, our team is here to help you. Contact us for advice or to organise a repair.
Sound distorted/not clear
Consult Tauranga Audiology – reception first, if earmould needs altering, Audiologist appointment.
Weak battery
Replace battery.
Hearing instrument damaged
Consult Tauranga Audiology – may need to be sent for repair.
Hearing instrument settings not optimal
Consult Tauranga Audiology – Audiologist appointment.
Excessive whistling/feedback
Incorrect earmould placement
Re-insert earmould carefully.
Incorrect dome placement
Re-insert dome.
Excessive ear wax
Consult Ear Health or 2nd Avenue Health Centre to get your ears suctioned.
Feedback control may need adjustment
Consult Tauranga Audiology – reception check first, then possibly Audiologist appointment.
Earmould tubing worn or damaged
Consult Tauranga Audiology – reception can fix this.
Thin tube connection loose
Change thin tube or pop in to Tauranga Audiology to get fixed.
Hearing instrument settings not optimal
Try changing your volume if you have it or programmes, still not working, phone reception for an Audiologist appointment.
Hearing aid up too loud
Lower your volume, if you don’t have volume control, ring Tauranga Audiology to book audiologist appointment to have it adjusted.
No programmes installed on hearing aid
When you first get a new aid, the audiologist will keep the aids programme free until you have a chance to adjust to what you have. If your hearing aid is compatible (based on what your needs are when you first discussed aid choices), then the audiologist can put programmes on the aid to get better results.
Not loud enough
Incorrect earmould placement
Reinsert earmould, if still no good, tube may need to be longer or shorter, contact Tauranga Audiology to see if this can be done at the front desk, or an appointment will be required.
Blocked earmould or dome
Clean earmould, replace dome, replace filter.
Blocked sound outlet filter
Change filter or pop in to Tauranga Audiology reception to sort.
Change in hearing sensitivity
Phone Tauranga Audiology for an appointment.
Excessive ear wax
Consult Ear Health or 2nd Avenue Health Centre to get your ears suctioned.
Volume set too low
Increase the volume control if you have this function, otherwise phone Tauranga Audiology for Audiologist appointment.
No sound
Not turned on
Turn on by closing the battery door.
Dead battery
If you have a battery tester – test battery first, if battery dead, replace battery.
Battery door will not close
Insert battery properly.
Blocked earmould or tube
Clean earmould or tube.
Some voices coming through & not others
Try another programme, if not fixed, ring Tauranga Audiology to book appointment with audiologist.
No programmes installed on your hearing aid.
Ring Tauranga Audiology reception, see if programmes can be added to your model hearing aid, if so, need to book appointment with audiologist.